descripción del trabajo
About The Company: Randstad is the #1 HR Services Provider in the world, and we are looking for a Contact Center as a Service (CCaaS) Program/Project Manager to join our Nearshore Center at Randstad Mexico. This is your chance to join a dynamic, collaborative, and fast-paced environment where your expertise will make a real impact!
Job Summary: The CCaaS Program/Project Manager will be responsible for overseeing and managing the implementation of a Contact Center as a Service (CCaaS) solution for multiple business units. This role requires a strategic thinker with strong leadership skills to drive the successful execution of programs and projects, ensuring alignment with organizational goals and objectives. The ideal candidate is an experienced Project Manager with a background in CCaaS delivery/deployment, contact centers, or a similar industry.
Job Summary: The CCaaS Program/Project Manager will be responsible for overseeing and managing the implementation of a Contact Center as a Service (CCaaS) solution for multiple business units. This role requires a strategic thinker with strong leadership skills to drive the successful execution of programs and projects, ensuring alignment with organizational goals and objectives. The ideal candidate is an experienced Project Manager with a background in CCaaS delivery/deployment, contact centers, or a similar industry.